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Frequently asked questions

you will receive an order confirmation by e-mail as soon as it is created. If you do not receive this confirmation, please contact us at to check the problem of non-delivery of the confirmation.

By credit card – if your credit card payment did not go through, you are probably not authorized to pay by card via the Internet or the amount of the order exceeded your card limit.

Bank transfer – You can make a payment directly to our account:

IBAN: CZ95 2010 0000 0027 0188 5170

Please use the order number as the variable symbol of the payment. Your order will be processed and shipped only after the payment has been credited to our account.

  • payment by card in our e-shop is absolutely safe
  • when accepting credit cards we use 3D-Secure solution, which is the most modern application of MasterCard and Visa card associations enabling secure card payments on the Internet
  • you enter your credit card details directly to the bank
  • data transmission is done via the secure HTTPS protocol, which encrypts the information
  • none of our employees have access to your card details

Yes, all amounts displayed for products in the online shop include VAT.

The tax document is an invoice sent in electronic form, which you will receive immediately after the shipment of the goods to the e-mail that was entered in your order.

The warranty is, of course, provided. In the case of the end customer, we provide a two-year warranty, and for companies and entrepreneurs we have a 12-month period for any claims.

Yes you can, but if your order has already been shipped, unfortunately you cannot cancel it.

Sorry, but there is no way to stop your order as our system is automated.

The reason we cannot cancel your order is because it has been processed and already shipped by our shipping department.

You will have to wait for your item to arrive, and then you can send it back to us to get a full refund if you wish. If you would like to do this, please email us as soon as your item arrives so we can forward your return information to you.

However, all shipping costs will not be refunded and you will be responsible for shipping.

Invalid reasons:

The buyer placed the order in error or is no longer interested – this is the most common example that we cannot honor if we want to continue to offer great value. The buyer should make sure they want to buy the item before the order is shipped, not after. Once an order is placed, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

The buyer has found the items cheaper elsewhere – the buyer should be sure that he is prepared to pay the asking price before sending the order. After placing an order, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

General terms and conditions for shopping in the e-shop: Terms and Conditions

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If you have any questions, please do not hesitate to contact us.